Withdrawals
Withdrawal speed depends on two things: processing time by TIOmarkets and delivery time by the payment provider or your bank. Most frustrations happen when these two things are mixed together. This page explains the difference between both, clearly.
Available withdrawal methods
You can withdraw from your TIOmarkets account using supported local and international methods. Available methods may vary depending on your country.
| Funding method | Currency | Fee if the amount is less than 20 USD | Fee if the amount is over 20 USD* | Delivery time |
|---|---|---|---|---|
| Bank wire transfer | EUR, USD, GBP, CAD, AED | * | Zero. We will cover the charges! | Usually same day, depends on the bank, can take up to 5 working days |
| Debit/Credit card | EUR, USD, GBP, AED, ZAR** | 5% | Zero. We will cover the charges! | Usually same day, depends on the bank, can take up to 5 working days |
| E-wallet (Skrill / Neteller) | EUR, USD, GBP, AUD** | 5% | Zero. We will cover the charges! | Instant |
| Crypto-to-fiat | 8 supportedi Bitcoin Ethereum Cardano Ripple Solana Litecoin USDC (ERC20) USDT (ERC20) USDT (TRON) | 5% | Zero. We will cover the charges! | Usually instant, up to a few hours |
| Mobile money | KES, GHS** | 5% | Zero. We will cover the charges! | Instant |
* Fee is quoted in USD or currency equivalent. We cover all withdrawal charges if you withdraw more than the minimum amount. You may be charged processing fees of USD 25 if you have funded your account and have not traded or want to withdraw less than 20 USD.
** If you choose to withdraw to a currency that we don’t support, the payment processor will automatically convert it into the base currency of your account.
How withdrawals work
Step 1. We process your request
Estimated time: Typically a few hours, up to 1 business day
After you submit a withdrawal request, we review and process it within one business day. Once processing is complete, the withdrawal is sent through the relevant banking or payment network. Funds are always returned to the source as a refund of the initial deposit and any profits are sent via bank wire transfer, or any other available methods.
Step 2. Your bank or payment provider delivers the funds
Estimated time: Depends on method, typically instant and up to 5 business days
After we process the request, the time it takes to receive your funds depends on the payment method used and the banking system. Even when a method is described as instant, additional checks by banks or payment providers can cause delays. This is normal in financial services.
Important to know
In certain situations, fees may apply to withdrawals. This includes accounts with no trading activity or withdrawals below the minimum amount.
Full details are outlined below.
- ✓Bank wire transfers: USD 25 or currency equivalent
- ✓Debit/Credit card: 5%
- ✓E-wallet: 5%
- ✓Mobile money: 5%
Can I withdraw before verification?
No, you can deposit and start trading immediately with a 14 day grace period to verify your account. Your account must be fully verified before any withdrawals can be processed.
Learn how verification worksWithdrawals on weekends and public holidays
If you request a withdrawal outside business hours, on weekends, or on public holidays, it may be processed on the next business day.
Even after processing, your bank or payment provider may only process and credit your funds during normal banking hours, which can extend delivery times.
Can withdrawals be fast tracked?
We understand that sometimes funds are needed urgently.
However, we do not offer emergency or fast-track withdrawal processing. All withdrawal requests are processed by first in, first out and within normal business hours. This keeps withdrawals efficient, fair and predictable for all clients.
Withdrawal requests submitted on weekends or bank holidays will be processed on the next business day.
If your deposit is delayed
To avoid delays with your withdrawals:
- ✓Complete your account verification before you need to withdraw
- ✓Submit withdrawal requests during business hours for faster processing
- ✓Avoid trading with funds you may need in the short term
How to check your withdrawal status
You can monitor your withdrawal request in your client area.
Common statuses:
- ✓Pending / submitted: request received and waiting for processing
- ✓Processed: completed on our end and sent through the payment network
If your withdrawal status is processed but you haven't received funds yet, it usually means the payment network or bank is still completing delivery.
If your withdrawal is taking longer than expected
Don't worry, delayed withdrawals are usually resolved automatically once the payment provider or your bank completes processing.
Before contacting support:
- ✓Check that your account is verified
- ✓Allow the typical estimated time to elapse for processing plus delivery
If you still have not received your funds, we can provide you with proof of payment or a tracking number so your bank or payment provider can locate them.
Contact support